What is Sentiment Analysis?
Customer sentiment analysis is basically, analyzing the feedbacks, reviews and comments of the customers on social media, your website, your customer support center or any other place meant for taking customer’s feedback.
Once such data is gathered and analyzed, you get to know the actual sentiments and feelings of your customers. This feedback and reviews contain useful business information through multiple channels help your business improve the service. News headlines are one of the best source of information to estimate the sentimentalities of the people talking about anything.
